We offer a 100% money back guarantee. If you are not satisfied with your order for any reason, you may return the item for a refund or exchange within 30 days provided the item is in resalable condition. This return policy excludes wooden dummies & wooden dummy accessories. These items are only available for exchanges only.
- Our guarantee does not cover normal wear and tear that results from the use of our products.
- The use of our products for something other than what they were designed for nullifies this warranty.
- Refunds are credited in the same form as the original payment type and will be processed once the item has been received and inspected.
- Refunds for items returned more than 30 days after the purchase date will be in the form of a web site credit redeemable on your next purchase.
- Original shipping charges are not refundable unless the item is returned due to a defect or an error on our part.
- Return shipping is the responsibility of the customer unless the item is being returned due to a defect or an error on our part.
- Return shipping charges for item exchanges must be pre-paid prior to shipment of the new item.
To return or exchange your item:
- Some of our items we resell from other companies, therefore, we may instruct you to ship your return directly to our supplier.
- Please contact us before shipping your return so we can give you the proper return address by emailing us at firstname.lastname@example.org.
- Mail your package using a prepaid, traceable method (we suggest UPS or USPS Priority Mail).
- Include a copy of your original order and include information on what you would like us to do (i.e. refund, exchange).
- Our address is Immortal Martial Arts, Returns Department, 1619 Burgess Rd, Jefferson NC 28640
We ship worldwide. If you are unsure about the shipping cost in your cart when you checkout, please contact us at email@example.com.