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Your satisfaction is guaranteed! If you're not happy, we're not happy.
We offer a 100% guarantee. If you are dissatisfied with your order for any reason, you may return the item for a refund or exchange within 30 days provided the item is in resellable condition. This return policy excludes wooden dummies, wooden dummy accessories and Battling Ropes®. Exchanges only.
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Guarantee does not cover normal wear and tear that results from the use of our products.
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The use of our products for something other than what they were designed for nullifies this warranty.
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No returns on wooden dummies, wooden dummy accessories or Battling Ropes®. Exchanges only.
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Refunds are credited in the same form as the original payment type and will be processed once the item has been received and inspected.
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Refunds for items returned more than 30 days after the purchase date will be in the form of a web site credit redeemable on your next purchase.
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Original shipping charges are not refundable unless the item is returned due to a defect or an error on our part.
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Return shipping is the responsibility of the customer unless the item is being returned due to a defect or an error on our part.
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Return shipping charges for item exchanges must be pre-paid prior to shipment of the new item.
To return or exchange your item:
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Package the item along with the original packaging materials. If the item is damaged during shipping, we will be unable to process a refund for the purchase amount.
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Include a copy of your original order with the reason for the return and what you would like us to do (i.e. refund, exchange).
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Please mail your package using a prepaid, traceable method (we suggest UPS or USPS Priority Mail) to the address below.
Please return to:
Immortal Martial Arts, Inc.
Returns Department
1 Concord Drive
Newark, DE 19702
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